Shipping Policy

Thank you for shopping at Givelly. We strive to provide you with the best shopping experience and ensure your jewelry-inspired Apple Watch bands reach you safely and efficiently. Please review our shipping policy below.

1. Order Processing Time & Cut-off Time

After successfully placing an order on givelly.com, your order will be confirmed within 24 hours (processing time may take slightly longer on weekends and holidays). You will receive an email containing your order details.

Your order will be processed and shipped within 1 to 3 business days after confirmation.

Daily Order Cut-off Time: 17:00 (PST)
Orders placed after 17:00 (PST) will be processed on the next business day.
If you place an order on Friday after 17:00 (PST), your order will be shipped on the following Monday (excluding public holidays).
Please note that processing time is separate from transit time.

2. Shipping Destinations & Costs

We proudly serve customers worldwide. Shipping rates and tiers are structured based on the destination region and order value:

🇺🇸 🇨🇦 North America

Countries Included: United States, Canada, and United States Minor Outlying Islands.
Standard Shipping: $4.99 USD (Orders between $0.00 - $49.99 USD)
Free Shipping: $0.00 USD (Orders of $49.99 USD and above)
Expedited Shipping: $8.99 USD

🇪🇺 Europe

Countries Included: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland, Sweden, Norway, Denmark, Finland, Ireland, Poland, Portugal, Austria, Belgium, Czech Republic, Iceland, Croatia, Cyprus, Greece, Hungary, Latvia, Liechtenstein, Monaco, Andorra, Malta, Luxembourg, Slovakia, Slovenia, Vatican City, Estonia, Lithuania, Romania, Bulgaria, North Macedonia, Serbia, Aland Islands, Bosnia & Herzegovina, Albania, and Russia.
Standard Shipping: $4.99 USD (Orders between $0.00 - $49.99 USD)
Free Shipping: $0.00 USD (Orders of $49.99 USD and above)
Expedited Shipping: $8.99 USD

🌏 Asia-Pacific & Middle East

Countries Included: Hong Kong SAR, Macao SAR, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Israel, United Arab Emirates, Saudi Arabia, Bahrain, Kuwait, Azerbaijan, Armenia, and British Indian Ocean Territory.
Standard Shipping: $4.99 USD (Orders between $0.00 - $49.99 USD)
Free Shipping: $0.00 USD (Orders of $49.99 USD and above)
Expedited Shipping: $8.99 USD

🌎 Latin America & Others

Countries Included: Mexico, Colombia, Brazil, Costa Rica, Panama, British Virgin Islands, Caribbean Netherlands, Sint Maarten, South Georgia & South Sandwich Islands.
Standard Shipping: $4.99 USD (Orders between $0.00 - $49.99 USD)
Free Shipping: $0.00 USD (Orders of $49.99 USD and above)
Expedited Shipping: $8.99 USD

3. Estimated Transit Times

Transit times vary depending on the destination and the shipping method selected:

North America:
- Expedited Shipping: 5 - 7 business days
- Standard Shipping: 7 - 12 business days
Europe:
- Expedited Shipping: 5 - 7 business days
- Standard Shipping: 7 - 12 business days
Asia-Pacific & Middle East:
- Expedited Shipping: 5 - 8 business days
- Standard Shipping: 8 - 14 business days
Latin America & Others:
- Expedited Shipping: 7 - 10 business days
- Standard Shipping: 10 - 18 business days

Note: Delivery delays may occasionally occur due to high volume, holidays, or customs processing.

4. Shipping Carriers

We work with reliable international carriers and local postal services to ensure your items are delivered securely (including USPS, Canada Post, FedEx, DHL, and local postal partners).

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track your package directly on our website or through the carrier's tracking portal.

6. Duties, Taxes, and Customs

Import duties, taxes, and brokerage fees (if applicable) are not included in the item price or shipping cost.
Customers are responsible for paying any customs duties, VAT, or local taxes required by the destination country upon delivery.

7. Missing or Lost Packages

Givelly is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you suspect your package is lost or was delivered incorrectly, please reach out to the carrier immediately or contact us at support@givelly.com for assistance.

8. How to Contact Us

If you have any questions or require further information regarding our shipping policy, please do not hesitate to reach out to us:

Trade Name: GIVELLY
Email: support@givelly.com
US Phone Support: +1 (209) 517-4191
Business Hours: MON - FRI, 09:00 - 17:00 (PST)