Warranty Policy

Last updated: September 11, 2025

At GIVELLY INTERNATIONAL (HK) CO., LIMITED, we stand behind the quality of our products and offer a 365-day limited warranty from the date of delivery.

What This Warranty Covers

• Manufacturing defects in materials and workmanship.
• Functional issues that occur under normal use during the warranty period.

What This Warranty Does Not Cover

• Normal wear and tear, cosmetic damage, scratches, or discoloration from regular use.
• Damage caused by misuse, accidents, unauthorized modifications, or improper care.
• Loss or theft.

How to Make a Warranty Claim

1. Email support@givelly.com with your order number and a description of the issue.
2. Attach clear photos or a short video showing the defect.
3. Our team will review and respond with the next steps. If approved, we will repair, replace, or refund the item at our discretion.

Relationship to Return Policy

This warranty is separate from our 30-day return policy. If your item is eligible for a standard return, please follow the return instructions first.

Contact

Email: support@givelly.com
Phone (US): (209) 517-4191
Company: GIVELLY INTERNATIONAL (HK) CO., LIMITED
Address: B10, RM 2703 NEW TREND CENTRE, 704 PRINCE EDWARD RD EAST, SAN PO KONG, HONG KONG

Related policies: Return & Refund Policy · Shipping Policy · Terms & Conditions